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Tony Hsieh
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How Zappos Reinvented Retail with Culture and Customer Obsession
In 1999, a small online shoe store called Zappos launched with a radical idea: customer service could be the cornerstone of an e-commerce empire. What began as...
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In 1999, a small online shoe store called Zappos launched with a radical idea: customer service could be the cornerstone of an e-commerce empire. What began as...